Mystery Shopping audits in theaters, also known as Theater Checks, provide a comprehensive evaluation of the movie-going experience from the perspective of an average customer. This invaluable service enables theaters to enhance their service quality and effectively meet customer expectations while also offering a means to benchmark their performance against competitors.

Our auditor will meticulously assess a range of critical aspects of the theater including:

• Customer Service
• Cash Handling
• Exact Cash Purchases (cash drops)
• Consecutive (back-to-back) Identical Purchases
• Open Drawer Buys
• Theater Comfort & Cleanliness
• Audio-Visual Quality
• Box Office
• Concessions
• Food & Beverage Quality
• Inventory Stock Levels
• Suggestive Selling
• Up-Selling
• Management
• Marketing & Promotional Material Placement