Telephone Mystery Shopping thoroughly evaluates the effectiveness of customer service and operational procedures at call centers or specific locations to test the reservations, catering, and banquet booking staff. The service analyzes how businesses handle inquiries, and disseminate information, thus providing essential insights into service call quality.

Our evaluators focus on key elements such as the representative’s communication skills, sales techniques, professionalism, timeliness of written proposals and/or booking confirmation ensuring a comprehensive assessment.