Restaurants

Experience your restaurant from your guests’ perspective. Gain a better understanding and measure your restaurant’s Customer Service performance through an unbiased, third-party evaluation of the dining experience. A Customer Service Audit will provide a clear understanding about the customers’ experience, as well as insight into operations that may surprise you. Identify and rectify service weaknesses and gaps in training before losing a customer. A Customer Service Audit will provide you with the intel necessary to ensure customer satisfaction and build loyalty and repeat business.

A Customer Service Audit will provide information about first impressions, steps of service and food quality, plus the following:

• Cleanliness
• Signage
• Greetings
• Server Knowledge
• Suggestive Selling & Upselling
• Management Presence
• Service Speed
• Food Presentation
• Overall Attitude & Professionalism
• Customer Complaints
• ID Procedures

For more information about Customer Service Dining Audits, contact (617) 437-0030 x120 or Info@DataQuestLTD.com.

Data Quest provides its clients’ employees with a confidential means of communication to share praise or concern about the company through an Employee Tip Line program. This service shows employees that their feedback, whether it be positive or negative, is valued by management and is extremely helpful to the company’s success.

At WWW.HELPMYCO.COM, employees can anonymously report information, such as suspicions of theft, sexual harassment, substance abuse and/or other unethical behavior, which they may not feel comfortable reporting in person.

Data Quest provides posters for employee break rooms, as well as a complimentary presentation to outline the program to staff.

The Employee Tip Line program is a cost-effective method of providing a company with sensitive information to identify internal problems early.

For more information, contact Info@DataQuestLTD.com or (617) 437-0030 x115.

Data Quest’s experienced “spotters” pose as anonymous customers and perform strategic cash transactions designed to detect instances of employee theft and dishonesty at the point of sale. They are trained to carefully, yet discreetly, follow the path of a sales transaction to detect policy and procedural violations.

Spotters gather information in an unbiased and constructive manner and their insightful reports help management recognize weaknesses in systems and procedures which may encourage employee dishonesty. They also uncover critical loss prevention issues, such as:

• Cash mishandling
• Internal theft of money and/or merchandise
• Under-ringing sales
• Voiding recorded sales
• Recording “No Sales”
• Unrecorded (freebies)
• Unauthorized discounts
• Reissuing checks and/or receipts

If cash mishandling or other serious procedural violations are detected, Data Quest will recommend actions the client may choose to pursue, including interviews and statement-taking, which the agency can conduct.

At the client’s request, Data Quest can assist with prosecution and restitution procedures. Data Quest investigators are available for testimony to support their investigative findings and the agency is experienced and successful in criminal and civil proceedings and union arbitrations.

For more information about Integrity Dining Audits, contact (617) 437-0030 x120 or Info@DataQuestLTD.com.

When an employee fails an underage alcohol sting it affects the entire company. Proactively address potential irresponsible alcohol service before it becomes a legal issue with monetary consequences. Liquor ID Audits provide companies with a self-policing method of ensuring that staff is not selling alcoholic to minors.

Data Quest will send in an age-appropriate Mystery Shopper to test whether or not an ID is requested and if service is denied when proof of legal age is not provided. A cost-effective service, the detailed report provided for each compliance audit is proof your company is diligent in making sure alcoholic products are being sold responsibly.

For more information about Liquor ID Audits, please contact (617) 437-0030 x120 or Info@DataQuestLTD.com.

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