We’ve Been Shopping For Better Service Since 1981.
Retail management uses Mystery Shopping for a variety of purposes, including customer experience measurement and identifying loss prevention weaknesses.
Customer Service Audits
- Measuring customer service performance
- Improving customer retention
- Monitoring facility conditions
- Supporting promotional & marketing campaigns
- Ensuring proper point-of-sale procedures are followed, such as:
- Under carriage checks
- Identification of concealed merchandise
For more information about Customer Service Audits, contact (617) 437-0030 x120 or Info@DataQuestLTD.com.
Integrity Audits
- Cash mishandling
- Internal theft of money and/or merchandise
- Under-ringing sales
- Voiding recorded sales
- Recording “No Sales”
- Unrecorded sales (freebies)
- Unauthorized discounts
- Reissuing checks and/or receipts
If cash mishandling or other serious procedural violations are detected, Data Quest will recommend actions the client may choose to pursue, including interviews and statement-taking, which the agency can conduct. At the client’s request, Data Quest can assist with prosecution and restitution procedures. Data Quest investigators are available for testimony to support their investigative findings and the agency is experienced and successful in criminal and civil proceedings.
For more information about Integrity Audits, contact (617) 437-0030 x120 or Info@DataQuestLTD.com.
Competitor Audits
- Pricing
- Merchandising
- Sales & Promotional Campaigns
- Customer Service Performance
- Sales Techniques
- Staffing
- Store Design & Layout
For more information about Competitor Audits, contact (617) 437-0030 x120 or Info@DataQuestLTD.com.
For more information about Mystery Shopping audits for the retail industry, contact (617) 437-0030 x120 or Info@DataQuestLTD.com.