We’ve Been Shopping For Better Service Since 1981
With over 3-1/2 decades of experience, Data Quest is a leading provider of Mystery Shopping services. What makes it unique in the industry is its ability to provide both Mystery Shopping (focused on Customer Service) and Integrity Spotting (focused on Employee Theft) audits.
The agency’s network of carefully screened Mystery Shoppers is comprised of individuals with diverse demographic and educational backgrounds who reside throughout the United States.
Data Quest is a licensed, fully-insured (General Liability and Worker’s Compensation coverage) and bonded private investigations agency and an active member of the MSPA-NA, the trade association representing the customer experience industry throughout North America.
Comprehensive & Accurate Reporting
• Quick report turnaround. Violation and union reports within 24 hours. Non-violation reports within 2-3 business days.
• Online reporting with 24/7 secure web-based dashboard access.
• Customized questionnaires to meet specific policies & brand standards.
• Narrative responses to support positive and negative findings.
• Performance standards checklist with quantitative results by department.
Data Quest’s quantitative results provide the opportunity for further analysis via graphs, charts and survey trending. Data collected during audits can be compared, contrasted and ranked over specific time periods chosen by our clients. This allows clients an easy manner in which to track data at all levels within the organization for performance feedback and coaching.
Pricing
• Competitive, cost-effective, flat audit fees.
• No travel and/or mileage charges.
• No monthly minimums or long term commitments.
• Cancel with 30 days’ advance written notice.
• Program & volume fee discounts available.
Data Quest’s Advantages
• Nationwide coverage.
• Online reporting.
• Dedicated Account Executives.
• Competitive rates.
• No contractual obligations.
• 100% satisfaction guaranteed.
A Mystery Shopping program can be tailored for one or two locations, or for large national chains, always with personalized service and an understanding of the client’s needs.
Testimonials
“It helps me get a better grasp on what we can do to make the proper changes to help with the quality of our property.” – Shannon Sibley – Four Seasons Resort and Residences Vail
“Amanda and the crew have been great to work with. We’re able to get quick feedback to our 52 hotels. The quick turn around on reports is helpful when reviewing with our teams. The client website is useful as well when reviewing with our hotels. Thank you!!!” – Anne Marie Copelin, Columbia Sussex
“It makes our managers aware of training areas that need to be addressed and improved.” – Leia Sobieralski – Columbia Sussex
“The service has made us much better and has added confidence. The staff is aware of the shops and we feel the process is working well.” – Mike Chouri, Pyramid Hotel Group
“Super flexible, tremendous focus and recap on detail. Tailored our sites to coincide with our other hotel affiliations resulting in the ability to compare apples to apples.” – G. Keith Wagner, The Hanover Inn
“The reports are extremely detailed and help us keep our associates accountable for the guest experiences.” – Ken Bethke, Doubletree by Hilton Hotel, Berkeley CA
“It gives us insight into our operations while we are away. We use the services to tell if we have problems with policies and procedures as well as to tell us if there are any issues that warrant further investigation.” – Carol Gage, Tufts Shared Services
“It provides us with a heads-up or backup in areas we need to monitor and/or improve upon.” – Sherelyn Dalton – Memorial City Mall
“Valuable feedback that management can use as a training tool.” – Anonymous, NYC Hotel Property
For more information, contact (617) 437-0030 x115, Info@DataQuestLTD.com or download Data Quest’s Mystery Shopping Info Sheet.