Retail management uses Mystery Shopping audits for a variety of purposes, including:

• Measuring customer service performance
• Improving customer retention
• Monitoring facility conditions
• Supporting promotional & marketing campaigns
• Ensuring property point-of-sale procedures are followed such as:
  • Under carriage checks
  • Identified of concealed merchandise

Data Quest’s investigator performs strategic cash transactions designed to detect instances of employee theft at the point of sale. Critical loss prevention issues are also uncovered, such as:

• Cash mishandling
• Internal theft of money and/or merchandise
• Under-ringing sales
• Voiding recorded sales
• Recording “No Sales”
• Unrecorded sales
• Unauthorized discounts
• Reissuing receipts